Support Team Lead

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to:

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  Lead and coordinate a team of L1 support engineers;

  
  


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  Ensure high-quality support operations and SLA compliance;

  
  


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  Improve incident management processes and workflows;

  
  


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  Drive operational excellence and continuous improvement;

  
  


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  Collaborate with L2/L3, SRE, and DevOps teams.

  
  

Experience you’ll need to bring:

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  3+ years of experience in Technical Support, Service Desk, or NOC environments;

  
  


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  1+ year of experience in a Team Lead or Senior Support role;

  
  


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  Experience managing 24/7 support operations and shift-based teams;

  
  


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  Strong experience with Jira or similar ticketing systems;

  
  


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  Experience with monitoring tools (e.g., Grafana or similar);

  
  


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  Strong incident management and escalation handling experience;

  
  


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  Experience monitoring SLAs, queues, and incident backlogs;

  
  


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  Experience coordinating escalations to L2/L3 support teams;

  
  


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  Basic understanding of log analysis tools;

  
  


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  Basic SQL knowledge;

  
  


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  English level B2+ (written and spoken).

  
  

It's a perfect match if you have those personal features:

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  Strong communication skills;

  
  


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  Leadership and team management abilities;

  
  


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  High sense of ownership and accountability;

  
  


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  Strong organizational and prioritization skills;

  
  


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  Ability to work in a fast-paced environment.

  
  

Our clients offer competitive benefits to support your professional and personal growth, including:

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  Health & Wellness Focus;

  
  


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  Global Medical Coverage;

  
  


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  Growth Opportunities;

  
  


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  Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

  
  


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  Performance-Driven Rewards;

  
  


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  Dynamic Work Environment.

  
  

Apply, and let your growth journey begin.