Customer Payments Administrator (f/m/d)

Customer Payments Administrator (f/m/d)

Are you ready to make an impact with a global organization? Do you want to combine finance expertise with customer payments and innovation? Join us and help shape a seamless experience for our customers!

About the Role

As a Customer Payments Administrator, you will play a key role in ensuring accurate and timely processing of incoming payments. Based in our Lisbon office, you’ll work in a dynamic environment that blends finance, customer service, and process automation. This position offers exposure to global stakeholders and the opportunity to contribute to continuous improvement initiatives in a transforming environment.

What You Will Do

• Payment Allocation: Apply and allocate incoming payments to customer accounts accurately and promptly.
• Transaction Management: Classify, code, and record financial transactions; post entries to customer accounts and general ledger.
• Process Automation: Maintain and support touchless payment process automation for efficiency.
• Compliance & Quality: Perform quality checks and ensure compliance with Essity policies, accounting standards, and legal regulations.
• Audit Support: Assist in resolving external and internal audit findings and maintain accurate documentation.
• Stakeholder Collaboration: Partner with internal teams and escalate issues if necessary.
• Continuous Improvement: Provide input on inefficiencies and contribute to solutions within a matrix organization.

Who You Are

• Bachelor’s degree in finance or equivalent.
• Experience in accounting or a similar role, ideally with customer service exposure.
• Familiarity with SAP (R/3 and S/4), EBS Workbench, and Office 365.
• Strong communication and collaboration skills, adaptable to change, and proactive in problem-solving.
• Fluent in English, both written and verbal. All resumes should be submitted in English.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good  |  Excel Together |  Be You with Us

About Location

With an office located in Lisbon, you will work within a sustainable building boasting panoramic views, close to amenities, public transport and the airport.

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