Customer Relationship Manager

Why we need this role

What you will do

What we're looking for

Typical tasks and responsibilities will include:

• Welcoming new customers into Colt and educating customers about our systems, tools and processes, empowering them to engage digitally and self-serve though use of the Colt Portal

• Understanding customer requests and match to Colt’s product offering

• Supporting transactional sales activities, contract renewals and sales projects for dedicated accounts

• Coordinating pricing, quoting and ordering activities and collaborate with other internal teams to create and complete orders and CRM support in a timely and accurate manner and met customer service requirements

• Initiating and leading regularly in customer meetings, focused on customer management topics and proactively give escalation support