Customer Service for Banking industry with English

Empresa : TP Portugal

Descrição do Emprego - Customer Service for Banking industry with English

Are you passionate about delivering exceptional customer support and making a real impact? As a Customer Operations Agent, you'll be the first point of contact for our customers - whether it’s via phone, email, or chat - resolving enquiries quickly and effectively.

Our Client

Is a game-changing digital bank that is redefining the way we manage money. They entered the scene with a bold vision: to make banking smart, transparent, and truly customer-focused. No more confusing fees, no more waiting in lines, just a sleek, intuitive app that puts users in full control of their finances. From instant notifications to budgeting tools and fee-free spending abroad, it quickly became the go-to choice for a new generation. It’s not just a bank – it’s banking the way it should be.

What you'll do

Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience;
Own customer issues end-to-end, including complex cases, while building trust and embodying the company’s values;
Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail;
Identify and assist vulnerable customers, making necessary adjustments and escalating when needed;
Coach teammates and provide feedback to improve training and processes;
Remain flexible and responsive to changing business and customer needs.

Original job Customer Service for Banking industry with English posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Customer Service for Banking industry with English

Descrição do Emprego - Customer Service for Banking industry with English

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