Customer Service Representative DE - Porto Março

As a Customer Support Representative, you will:

• Provide top-notch telephone support to our customers in German.
• Assist both existing and potential customers with information and support related to our products and services.
• Manage customer requests, ensuring accurate updates in our systems (e.g., rate adjustments, plan changes, service activations, and address modifications).
• Identify opportunities for continuous improvement in customer service processes.

What We're Looking For:

• Fluency in German: You must be able to communicate effectively in German (minimum C1 level). Proficiency in English is a plus.
• Telecom Interest: A genuine interest in telecommunications products and services.
• Problem-Solving Skills: You enjoy troubleshooting and configuring a variety of technical systems and devices.
• Flexibility: Willingness to work flexible hours (Monday to Saturday, from 07:00 to 21:00).
• Personal Strengths: You are reliable, punctual, and customer-focused.
• Be available for regular commuting or to plan a relocation to the area of our offices in Porto.

What We Offer:

• Comprehensive Paid Training.
• Attractive Bonuses: Achievable monthly and quarterly performance bonuses.
• Great Benefits: Health insurance, transportation allowance, meal card/ticket, and more.
• A Modern Workplace: Work in prime locations in Lisbon and Porto, in cosy, contemporary office environments that include a leisure room.
• Job Stability: Long-term growth opportunities.
• Hybrid Work Regime.

Languages Required:

• German (at least C1 level – Required)