Customer Service Representative :French and English

Customer Service Representative :French and English

Location: Porto, Portugal

Work Model: On-site.

Start date: 5/11/2026

I am looking for a French and English-speaking Customer Service Representative to support customers of a leading car rental service.

The role involves handling inquiries and reservations via phone, email, and messaging, assisting customers before, during, and after rentals, resolving issues related to invoices and vehicle damages, and recommending additional services to meet customer needs.

Requirements:Fluent or native-level proficiency in French and English

At least 1 year of experience in customer service or a contact centre is preferred.

Strong communication, interpersonal, and conflict-resolution skills.

Good sales skills and the ability to identify opportunities for additional services.

Proficiency in digital tools and platforms.Customer-focused attitude and strong problem-solving abilities.

6-month contract. Relocation support, including shared accommodation for up to 12months for eligible candidates relocating from outside Portugal (flight tickets not included).

Monday to Friday, rotational shifts between 07:00 and 18:00, with weekends off.

Documentation: EU Passport or Valid Portuguese residency permit.

Kindly forward CVs to :''[email protected]"

Thank you