Customer Service Representative Italian + English

Customer Service Representative Italian + English

Remote in Portugal  | Full-Time | Start Date: 23/Oct/25

Join our customer-focused team and make a difference supporting clients in the Italian market! We are looking for an empathetic, detail-oriented Customer Service Representative fluent in Italian and English to help deliver excellent service for our global partners. This is a remote position, but candidates must be based in Portugal specifically between Coimbra and Algarve.

What Youll Do

• Deliver exceptional customer service in Italian and English via phone, chat, and email.
• Handle inquiries, provide accurate information, and resolve issues effectively.
• Work within defined standards to meet customer satisfaction and service quality goals.
• Collaborate with colleagues and supervisors to improve workflows and processes.

️ Work Schedule

• Monday to Saturday including bank holidays
• 08:00 AM 06:00 PM (Portuguese time)
• Days Off: Sunday + 1 rotational day

Compensation & Benefits

• Base Salary: 1,000 gross/month (14 months)
• Position Bonus (Braga only): 20/month (12 months)
• Performance Bonus: 100/month (12 months)
• Meal Allowance: 7.23/day (net)
• Transport Allowance: 20/month
• Health Insurance: Available from day 1 (employee pays monthly fee; free after 6 months)

Welcome Bonus (for hires from 1 Sept onwards):

Paid in 12 monthly instalments during the first year (1/12 per month) conditional on maintaining <6% unjustified absenteeism in the prior month.

Note: This is not part of the fixed monthly salary package.

️ Lisbon-specific relocation benefits:

• Airfare reimbursement: Up to 400 in Economy class (paid after 6 months of contract)
• Relocation (outside Portugal): Room in shared apartment for max 12 months, rent 280/month (utilities included) deducted directly from payslip.
• Remote work: No relocation provided for candidates outside Lisbon acceptance zone.

Requirements

• Fluency in Italian (C2) and English (C1).
• Reside in Portugal between Coimbra and Algarve.
• Excellent communication and problem-solving skills.
• Ability to work Monday Saturday rotation, including bank holidays.
• Previous experience in customer service preferred (training provided).

Why Join Us?

• Inclusive, supportive remote work culture.
• Transparent rewards for performance.
• Stability with long-term career growth potential.