Customer Service Representative Polish Market

Customer Service Representative – Polish Market | Airline Company

The client is a Portuguese airline company founded more than 70 years ago and based in Lisbon. It has played a key role in connecting Portugal with destinations around the world.

Together with your colleagues, you will be part of a team providing professional and friendly customer service in Polish and English, both by phone and via e-mail.

Responsibilities

• Handle customer questions and issues, providing the necessary assistance related to the company's products and services.

• Assist customers with enquiries and issues related to the frequent flyer programme.

• Follow up on customer requests and keep customers informed about the progress and outcome of their cases.

• Record all incoming and outgoing customer contacts in the relevant systems.

• Handle offline tasks, including forms, emails, tickets and other administrative activities.

• Maintain productivity levels that meet or exceed departmental targets.

• Escalate critical customer well-being issues and any matters that fall outside the scope of the role.

Requirements

• Native-level Polish proficiency.

• Fluent English; minimum B2 level.

• Comfortable handling multiple customer interactions by phone and e mail.

• Professional yet friendly attitude.

Location: Lisbon, Portugal
Work model: On-site
Schedule: Rotational shifts, Monday to Sunday (40 hours per week)
Training: 20 working days (€371.20 paid for the full training period)
Contract: Temporary 12-month contract, with the possibility of extension
Remuneration: €978 gross per month, paid in 14 instalments, approximately €1,141 gross per month when averaged over 12 months
Perks: Private health insurance + €154 monthly meal allowance
Relocation: Optional accommodation — a room in a shared apartment with all bills included (€220 deduction per month) + bureaucratic support