Dutch & English Customer Service

Location: Lisbon, Portugal
Work Model: On-site
Languages: Dutch & English

About the Position

Join a dynamic international team in Lisbon as a Customer Service Representative, serving as a primary point of contact for customers and insurance brokers.

In this role, you will handle customer inquiries in Dutch and English via phone and email, provide detailed information about insurance products and policies, and assist customers with their requests in a professional and efficient manner.

Key Responsibilities

• Handle customer inquiries via phone and email.
• Provide detailed information about insurance products and policies.
• Answer questions regarding insurance coverage.
• Assist customers with policy cancellations.
• Support insurance brokers by handling and directing their inquiries.
• Manage both inbound and outbound calls.
• Respond to customer emails professionally and efficiently.
• Maintain a friendly and professional attitude in all customer interactions.
• Remain calm and effective when handling challenging situations.
• Provide accurate and comprehensive information while maintaining high service standards.

Working Schedule

• Monday to Friday, including bank holidays.
• Rotational shifts between 07:30 and 20:00.
• Weekends off.

Requirements

• Proven experience in customer service, preferably within the insurance sector.
• Fluent or native-level proficiency in Dutch.
• Strong proficiency in English.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to maintain a friendly and professional demeanor.
• Ability to remain calm and effective under pressure.
• Strong attention to detail and ability to provide accurate information.
• Comfortable handling customer inquiries across multiple communication channels.

Additional Benefits

• Welcome bonus.
• Performance bonus.
• Complexity bonus.
• Daily meal allowance.
• No relocation support provided.

About Lisbon

Lisbon is the vibrant capital of Portugal, known for its rich history, beautiful architecture, picturesque surroundings, and lively cultural scene. The city offers an international environment and a high quality of life for professionals.

If you are fluent in Dutch and English and have customer service experience, particularly within the insurance sector, this could be an excellent opportunity to develop your career in Portugal.