English-Speaking AI Customer Support Specialist

Start dates: every Monday in October

We are partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world's most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position operating on a 24/7 rotating shift schedule, with schedules provided in advance. You'll support both consumers and business users while gaining hands-on experience within the rapidly evolving AI industry.

Your Role
Support customers across multiple communication channels
Resolve billing, invoicing and account access enquiries
Troubleshoot platform and product-related issues
Guide customers on using products and features effectively
Deliver timely, accurate and high-quality customer support

Your Qualifications
Fluent English, written and spoken
Strong interest in AI and new technologies
Excellent communication and problem-solving skills
Customer-focused and comfortable troubleshooting issues
Previous customer service or technical support experience is an advantage
Comfortable working with rotating shifts in a fast-paced environment

The Offer
Competitive salary package + performance bonus
Meal allowance
Holiday and Christmas allowances
Private health and dental insurance
22 days of annual leave
Comprehensive initial training
Professional development and career growth opportunities
International working environment in Lisbon
Opportunity to work closely with cutting-edge AI technology