Field Technician

We're fast learners,
hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to
unlock the potential of our digital world so that organisations everywhere can
innovate and thrive securely.

We aim to achieve
this goal by bringing together the world’s most talented people and the most
powerful technologies, combining them to address our customers' challenges and to
build something stronger together.

If you share our
vision, join us!

Right now, we are
looking for a Field Technician to integrate our
internal team, based in Lisbon.

Your responsibilities
include:

• Proceeds to
  install, control and monitor software and hardware in our Desktop Management
  environments;
  
• Implements
  requests for user account changes in Windows domain Active Directory and email
  management systems;
  
• Resolves
  micro informatics issues primarily at the client's premises and / or remotely;
  
• Diagnosis
  of problems occurring in the network and in systems or operating faults;
  
• Hands and
  eyes to support another Claranet teams in our customer facilities.
  

• Minimum
  12th grade level (mandatory);
  
• Fluency in
  portuguese (mandatory);
  
• Fluency in
  english (valued);
  
• Comproved
  experience in installing, configuring and supporting Clients ( Laptops and
  printers) – mandatory;
  
• Implementation
  and deploy of equipments in the field;
  
• Experience
  in Windows operating systems and MacOS (troubleshooting & installation);
  
• Experience
  in Office 365 management (users, mailboxes, distribution lists, licencing,
  policies, etc);
  
• Experience
  in Microsoft Office application environments (troubleshooting &
  installation);
  
• Management
  of users and groups in Active Directory;
  
• Access and
  permissions management in Microsoft Fileshare;
  
• Hardware
  and peripherals (Troubleshooting, software and hardware installation);
  
• Knowledge
  of networking troubleshooting and configuration (valued);
  
• Experience
  in managing CMDB assets;
  
• Comptia
  Certification\ITIL (preferable);
  
• Remote
  access tools knowledge \ ITSM tools;
  
• Availability
  for 8h -23hx7.
  

• Dynamism
  and initiative;
  
• High sense
  of responsibility;
  
• Ability to
  analyse and solve problems;
  
• Ability to
  prioritise tasks based on importance and urgency;
  
• Easy
  interpersonal relationship and team spirit.
  

• Regular
  professional development;
  
• Certification
  paths resources;
  
• Regular teambuilding programs;
  
• Friendly workplace.
  

Claranet: Make Modern
Happen!

Requirements