Finnish-Speaking Customer Support Specialist Streaming Platform

Finnish-Speaking Customer Support Specialist – Entertainment & Streaming Platform (Lisbon)

Are you a Finnish speaker who loves movies, TV series, and the latest digital entertainment trends? We are looking for tech-savvy, customer-focused individuals to join our team on-site in Lisbon supporting one of the world's leading Video Streaming Platforms. Help Finnish subscribers stream their favorite content seamlessly while building a career in an international tech environment!

The Role

• Streaming Support: Assist Finnish-speaking users with device compatibility, account setup, profile management, and video playback troubleshooting (smart TVs, mobile apps, gaming consoles).
• Subscription & Billing: Handle inquiries regarding monthly plans, billing cycles, payment failures, promo codes, and cancellations with transparency and accuracy.
• Connectivity Troubleshooting: Guide users step-by-step through network connectivity diagnostics, app updates, and configuration fixes to resolve buffering or login issues.
• Content Inquiries: Provide helpful navigation tips and log user feedback regarding content availability, subtitles, and localized audio options.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Full-time, 100% on-site role based in a state-of-the-art, high-tech corporate office.

What We Offer

• Salary: Highly competitive base salary aligned with the premium Finnish speaker bracket in Portugal.
• Hours: 40 hours per week (Rotational shifts aligned with peak streaming hours across Europe).
• Relocation Support: * Flight Reimbursement for your flight to Lisbon.
  • Company Accommodation provided in a shared apartment (all utility bills and expenses covered).
• Training: Comprehensive paid onboarding covering internal streaming ecosystems, DRM systems, CRM software, and brand communication styles.
• Culture: A diverse, multinational workplace featuring seasonal team events, streaming perks, and clear internal paths for career progression.

Requirements

• Native or Near-Native Finnish: Exceptional verbal and written communication skills with a friendly, helpful, and solution-oriented tone.
• English Proficiency: B2 level or higher to easily navigate training modules and internal global systems.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Tech-Savvy Mindset: Comfortable using smart devices, casting technologies, and troubleshooting application settings.
• Soft Skills: Highly empathetic, calm under pressure when resolving technical glitches, and a natural problem solver.

Why Lisbon?

Lisbon seamlessly blends a thriving international corporate hub with a deeply relaxed coastal lifestyle. Spend your free time surfing, exploring historic neighborhoods, or enjoying world-class food in Europe's sunniest capital city.

Ready to connect millions to their favorite shows? Apply today with your English CV!