French-speaking Concierge Team Lead

Salary :

€24,500 - 28,292 yearly

Empresa : Blu Selection

Tipo de Emprego : Periodo Integral

Lisbon

Descrição do Emprego - French-speaking Concierge Team Lead

Join a global leader in premium concierge and loyalty services, supporting exclusive cardholders with high-touch, personalised assistance. As a French-speaking Concierge Team Lead, you’ll guide a newly built team delivering exceptional lifestyle, travel, and event support through phone, email, and messaging channels. This role is ideal for someone who thrives in a refined service environment, enjoys problem-solving, and can coach others to deliver a consistently outstanding client experience.

Start date: March 2nd

Your Responsibilities

Lead, coach, and develop a team of French-speaking Concierge Advisors.
Monitor performance, service quality, and customer satisfaction across all channels.
Support complex or escalated client requests, ensuring a proactive and solution-driven approach.
Coordinate daily operations, including workload distribution and adherence to service standards.
Foster a culture of reliability, discretion, and high-end customer care.
Ensure accurate handling of requests within the ticketing system.
Collaborate with management to refine processes and maintain excellence in a newly established team.

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French-speaking Concierge Team Lead

Descrição do Emprego - French-speaking Concierge Team Lead

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