French-Speaking Customer Service Representative

Job Overview

Role: Customer Service Representative

Project: Home Appliances

Languages: French (C1/native) and English (B2)

Location: On-site in Lisbon, Portugal

Type of Contract: Fixed-Term (6 months)

Key Details

Training Start Date: 1st January 2025

Schedule:

Monday to Saturday, rotational shifts between 07:00 and 19:00.

Sunday and one rotational day off per week.

Your Responsibilities

• Provide exceptional customer support for a leading home appliances brand.
• Assist customers with inquiries, troubleshooting, and service requests.
• Ensure timely and accurate responses via phone, email, and chat.
• Maintain a high level of professionalism and customer satisfaction.
• Log customer interactions and collaborate with internal teams to resolve issues.

What We're Looking For

• Languages: Proficient in French (C1/native) and English (B2).
• Skills:
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Ability to work in rotational shifts and adapt to a dynamic work environment.
• Experience: Previous experience in customer service is a plus but not required.

Compensation & Benefits

• Base Salary: 895 gross/month (14 months).
• Performance Bonus: 100 gross/month (12 months).
• Meal Allowance: 7.23/day (1,908.72 per annum).
• Transport Allowance: 20/month (240 per annum).
• Comprehensive training and ongoing support.

Why Join Us?

Global Brand: Be part of a renowned home appliances company with a strong reputation.

Career Development: Gain valuable experience in a growing industry.

Work in Lisbon: Immerse yourself in one of Europes most dynamic and beautiful cities.

Team Environment: Join a supportive and multicultural team that values collaboration and growth.

Hiring Process

• Application Review: Share your CV and let us know why you are a great fit!
• Language Assessment: Showcase your French and English proficiency.
• Interviews: Participate in one or two interviews with our client to discuss your fit for the role.

Ready to Take the Next Step?

Join us to help create memorable customer experiences while working with a leading brand in Lisbon. Apply today and start your new journey on 1st January 2025!