French-Speaking Customer Service Specialist

French-Speaking Customer Service Specialist

Industry: Fintech & Financial Services

Location: Braga, Portugal (On-Site)

Work Model: On-Site (Braga Office)

Contract Type: 6-Month Contract

Schedule: Monday to Friday (07:00 – 19:00 shifts) + Saturdays (08:00 – 15:00) | Sunday + 1 Rotational Day Off

Gross Salary: Competitive local salary package

Benefits: Corporate Perks & Training

Relocation: Not offered (Local candidates in/near Braga only)

Role Overview

Ready to launch your career in financial services and consumer financing? Join our dynamic on-site team in Braga as a French-Speaking Customer Specialist for a leading European consumer credit platform! Help customers realize their life projects, personal loans, and financing goals with expert advice.

Key Responsibilities

• Handle inbound phone inquiries from French clients concerning active credit accounts and new loan applications.
• Analyze individual financial project needs and guide customers toward personalized financing options.
• Cultivate high-value, long-lasting client relationships grounded in trust, clarity, and relational excellence.
• Capitalize on cross-selling and commercial opportunities during customer interactions.
• Ensure full regulatory compliance, data privacy, and precise file management according to financial standards.

Requirements & Qualifications

• Native or C2-level fluency in French.
• Must live in or very near Braga, Portugal (Strict on-site requirement).
• Strong interpersonal skills, financial empathy, and active listening capabilities.
• Rigor, integrity, and attention to detail when managing customer data and financial files.
• Previous experience in banking, insurance, credit, or customer support is a plus.

Work Logistics

• Equipment: Provided on-site at the Braga location.