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French-speaking Technical Support Agent - Lisbon

Descrição do Emprego - French-speaking Technical Support Agent - Lisbon

Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

What will you do?
  • Provide French-language technical support via phone, chat, and email
  • Resolve customer issues and document all case information
  • Ensure customer satisfaction across all support channels
  • Assist with pre-sales, inquiries, and technical troubleshooting
  • Handle customer escalations and follow documentation processes
  • Collaborate with technicians and update ticketing systems in English
  • Represent the company with a positive and professional approach
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