French-Speaking Technical Support Specialist

French-Speaking Technical Support Specialist – IT & Consumer Electronics (Lisbon)

Are you a French speaker with a knack for technology, a natural curiosity for how things work, and a passion for helping others? We are seeking enthusiastic and analytical individuals to join our global engineering and support hub on-site in Lisbon! In this role, you will be the go-to technical expert for French-speaking users, helping them resolve hardware, software, and network challenges.

The Role

• Technical Troubleshooting: Diagnose and resolve hardware, software, network connectivity, and operating system issues for French-speaking customers.
• Step-by-Step Guidance: Walk users clearly and patiently through advanced installation processes, driver updates, and configuration fixes via phone, live chat, and email.
• Incident Management: Replicate complex technical bugs, document hardware malfunctions, and escalate unresolved issues to Tier 2 engineering teams.
• Database Documentation: Maintain highly detailed and accurate records of system diagnostics, customer queries, and applied solutions in the internal ticketing database.

Working Model & Location

• Location: Lisbon, Portugal.
• Work Model: Full-time, 100% on-site role based in a state-of-the-art, high-tech corporate office hub.

What We Offer

• Salary: Highly competitive gross monthly package aligned with the premium French tech bracket in Portugal.
• Hours: 40 hours per week (Structured operational shifts).
• Relocation Support: * Flight Reimbursement for your flight to Lisbon.
  • Company Accommodation provided in a shared apartment (all utility bills and expenses covered).
• Technical Training: Deep-dive, paid technical onboarding covering network infrastructure, internal database software, OS environments, and communication tools.
• Career Advancement: Clear, structured growth pathways to transition into Tier 2 Support, Quality Assurance, IT Management, or System Administration.

Requirements

• Language Skills: Native or Near-Native French with a solid professional command of English (B2) to navigate technical tools and training materials.
• Tech-Savvy Foundation: Strong interest in or familiarity with operating systems (Windows, macOS, iOS, Android), hardware configurations, or network setups (routers, Wi-Fi, DNS).
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Problem-Solving Mindset: Exceptional logical thinking, patience, and the ability to break complex technical concepts down into simple, easy-to-follow instructions.

Why Lisbon?

Lisbon has established itself as Europe's premier tech capital, attracting top-tier global IT brands and ambitious professionals from all over the world. Enjoy an unmatched quality of life, 300 days of sunshine, stunning beaches, and a vibrant multicultural community while building a future-proof career in technology.

Ready to launch your technical career in sunny Lisbon? Apply today with your English CV!