German, English-speaking Customer Service

About the location

This role is based in Porto, Portugal, a vibrant coastal city known for its rich history, culture, and growing business environment.

About the position

Join a global leader in insulin delivery and diabetes technology, dedicated to designing, manufacturing, and selling advanced automated insulin delivery systems. This Senior O2C Specialist role is crucial for managing and overseeing the end-to-end Order-to-Cash (O2C) cycle, ensuring process efficiency, compliance, and timely collections. You will play a key part in mentoring junior team members, resolving complex disputes, and driving process improvements to support business growth and optimize working capital.

Additional information

• Relocation support is provided for candidates moving to Portugal. This includes shared accommodation for up to 12 months (details discussed during the interview). Please note that flight tickets are not included.
• Relocation support within Portugal is available only for candidates from tier 1 countries (German, Nordics, and Dutch speaking backgrounds).
• A food allowance of 7.63€ per working day is provided as a complexity bonus.

Requirements

• Bachelor's or Master's degree in Accounting, Finance, or Business Administration.
• 5–7 years of experience in O2C / AR / Finance Operations, with at least 2 years in a supervisory/lead role.
• Deep knowledge of O2C processes, financial controls, and compliance frameworks.
• Strong analytical and problem-solving skills.
• Excellent stakeholder management and negotiation skills.
• Hands-on experience in ERP systems (SAP/Oracle/NetSuite/Workday).
• Exposure to global business environments and multi-currency transactions.
• Leadership and mentoring capabilities.
• Advanced Excel and Reporting skills.
• Strong command of German (spoken and written) and advanced English (C1 Level).

Responsibilities

• Lead, manage, and perform O2C operations, including order management, billing, collections, cash application, and dispute resolution.
• Prepare and review AR aging reports, drive collection strategies, and reduce Days Sales Outstanding (DSO).
• Manage customer and internal stakeholder relationships, resolve escalated disputes, and negotiate payment terms.
• Ensure compliance with Audit/SOX/internal controls, accounting standards, IFRS, and tax implications.
• Drive process automation, standardization, and efficiency initiatives.
• Support month-end & quarter-end closing, reconciliations, and reporting to senior management.
• Train and mentor junior O2C specialists to build a strong team.
• Collaborate with cross-functional teams (Sales, Logistics, Treasury, Tax).