IT Support (Maia / On -site)

We're
fast learners, hard workers, natural collaborators... and we Make
Modern Happen!

Our
ambition is to unlock the potential of our digital world so that organisations
everywhere can innovate and thrive securely. We aim to achieve this goal by
bringing together the world’s most talented people and the most powerful
technologies, combining them to address our customers' challenges and to build
something stronger together.

If
you share our vision, join us!

Right now, we are looking for an IT Support for a client on our
Talent Team.

Your responsibilities include:

• Resolve incidents related to computers, email, access,
  and other workplace tools; set up and manage user accounts and access across
  platforms such as Microsoft 365 and SAP; monitor requests and ensure compliance
  with agreed service levels (SLAs).
  
• Improve ticket categorisation, support the adoption of
  the service catalogue, and implement automation to increase the efficiency of
  support operations.
  
• Configure and prepare desktops, laptops, and tablets;
  install software and peripherals; maintain and update the IT asset inventory.
  
• Travel to hotel locations to resolve local IT issues,
  including Wi -Fi, printers, and workstations, as well as provide technical
  support for new hotel openings and specific on -site interventions.
  
• Escalate and follow up on technical issues with
  external vendors and collaborate with different business areas and specialised
  teams, including SAP -related teams.
  
• Create and maintain user guides, FAQs, and procedures,
  while identifying and proposing improvements to prevent recurring issues and
  increase service efficiency.
  

You must have:

• Experience in:
  
• End -user support (Windows and
  hardware)
  
• Microsoft 365 and Active Directory
  
• Networking (Wi -Fi, VPN, and
  connectivity troubleshooting)
  
• Soft Skills:
  
• Strong customer service orientation
  
• Ability to work independently and
  stay organised
  
• Preferred:
  
• Previous experience in the
  hospitality industry
  
• Familiarity with hospitality and
  business systems such as Opera, Micros, and SAP
  

We offer:

• Integration into a dynamic and
  motivated team for the performance of the role.
  
• Additional training.
  
• Salary package according to the role
  performed.
  
• Professional development.
  

Workplace: OnSite - Maia

Claranet, Make
modern happen!