Italian-Speaking Customer Support Representative – Sports E-Commerce & IT

Location: Porto, Portugal (On-site)

Overview

Are you passionate about sports, technology, and delivering exceptional customer experiences? We are looking for an Italian-Speaking Customer Support Representative to join a leading sports e-commerce and IT project in Porto.

This is an excellent opportunity for junior professionals looking to start or develop their career in customer support within a dynamic and international environment. You will support customers of a globally recognized sports retail and e-commerce platform, helping them with a variety of inquiries related to online orders, products, accounts, and digital services.

Key Responsibilities

• Provide customer support via phone, email, and chat in Italian.
• Assist customers with online orders, deliveries, returns, refunds, and account-related inquiries.
• Offer guidance regarding products, promotions, and website navigation.
• Troubleshoot basic technical issues related to the e-commerce platform and mobile applications.
• Accurately document customer interactions and resolutions in internal systems.
• Escalate complex issues to specialized teams when required.
• Ensure a high level of customer satisfaction and service quality.
• Follow company procedures, policies, and quality standards.

Requirements

• Native or fluent Italian language skills (C2).
• Good command of English (B2 level or higher).
• Strong communication and interpersonal skills.
• Customer-oriented mindset with excellent problem-solving abilities.
• Interest in sports, e-commerce, and technology.
• Comfortable using digital tools and computer systems.
• Ability to work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.
• Availability to work on-site in Porto.

What We Offer

• Competitive salary package.
• Paid training and comprehensive onboarding.
• International and multicultural work environment.
• Career development opportunities within a growing organization.
• Modern office facilities in Porto.
• Opportunity to gain valuable experience in the sports e-commerce and technology sector.

Please note: This position does not include relocation support. Candidates must already be based in Portugal or have the legal right to work in Portugal.

Join Our Team

If you are enthusiastic about sports, enjoy helping customers, and are looking to build a career in customer support, we would love to hear from you.