Italian-Speaking Customer Support Specialist

Italian-Speaking Customer Support Specialist – Remote (Lisbon Region)

Are you an Italian speaker looking for the flexibility of working from home without losing connection to a thriving international hub? We are seeking enthusiastic, customer-oriented individuals to join our digital support team!

This position is a Work From Home (WFH) role open exclusively to candidates residing in the Lisbon area. It offers the perfect balance of a remote lifestyle with the convenience of living close to our local headquarters for community events, equipment updates, and team touchpoints.

The Role

• Customer Care: Act as the primary point of contact for Italian-speaking customers, answering inquiries via phone, email, and live chat.
• Problem Resolution: Assist users with product inquiries, order tracking, billing questions, cancellations, and basic account troubleshooting.
• Data Documentation: Accurately log, track, and update customer files and interaction details within the internal CRM platform.
• Service Excellence: Maintain a friendly, empathetic, and professional tone to deliver a high-quality customer experience.

Working Model & Location

• Location: Remote / Work From Home based in the Lisbon area (candidates must live within commuting distance for occasional on-site meetings or training updates).
• Equipment: A complete high-tech home office setup (including a laptop, monitor, headset, and secure corporate software) will be fully provided and shipped directly to your home.

What We Offer

• Salary: Competitive gross monthly package aligned with the Italian speaker market in Portugal.
• Hours: 40 hours per week (Full-time).
• Training: Comprehensive paid onboarding and system training conducted entirely online.
• Relocation Support: * Flight Reimbursement for your move to Portugal (if relocating from abroad).
  • Company Accommodation options available in the Lisbon region to help you get initially established.
• Culture: Access to physical and virtual team-building events, free language courses, and a thriving local expat network.

Requirements

• Language Skills: Native or Near-Native Italian with a good professional command of English (B2) for training modules and internal systems.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal (with active NIF/NISS numbers, or ready to establish them).
• Home Setup: A quiet, dedicated workspace with a stable, high-speed fiber internet connection.
• Soft Skills: Empathetic, highly organized, patient, and a natural problem-solver.

Ready to launch your remote career in the Lisbon region? Apply today with your English CV!