Danish-Speaking Customer Support Representative (Junior)

Location: Lisbon, Portugal (On-site)

Overview

We are looking for a motivated and customer-oriented Danish-Speaking Customer Support Representative to join our team in Lisbon. This is an excellent opportunity for junior professionals seeking to build a career in customer service within an international and fast-paced environment.

As a Customer Support Representative, you will be responsible for assisting customers, resolving inquiries, and delivering an exceptional customer experience through various communication channels.

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat in Danish.
• Respond to customer inquiries efficiently and professionally.
• Assist customers with account-related questions, product information, and service issues.
• Troubleshoot basic technical and operational concerns.
• Accurately document customer interactions and resolutions in company systems.
• Escalate complex cases to the relevant teams when necessary.
• Maintain service quality standards and adhere to company policies.
• Contribute to a positive team environment and support continuous improvement initiatives.

Requirements

• Native or fluent level of Danish (C1).
• Good command of English (B2 level or higher).
• Strong communication and interpersonal skills.
• Customer-focused approach with excellent problem-solving abilities.
• Comfortable using computer systems and digital tools.
• Ability to multitask and work efficiently in a dynamic environment.
• Previous customer service experience is an advantage but not mandatory.
• Availability to work on-site in Lisbon.

What We Offer

• Competitive salary and benefits package.
• Relocation assistance for candidates moving to Portugal (where applicable).
• Paid training and onboarding program.
• International and multicultural workplace.
• Opportunities for professional growth and career advancement.
• Modern office facilities in Lisbon.
• Valuable experience working with a global organization.

Join Our Team

If you are enthusiastic about helping customers, enjoy working in an international environment, and are looking to start or grow your career in customer support, we encourage you to apply today.