Junior French Speaking Customer Support in Lisbon

Job Title: Customer Service Representative – French Market 

Key Responsibilities:

• Provide excellent customer support to French-speaking customers via phone, email, and chat
• Address and resolve customer inquiries related to products, services, and accounts in a timely manner
• Troubleshoot customer issues and escalate when necessary to appropriate departments
• Ensure customer satisfaction by following up on inquiries and maintaining effective communication
• Accurately update and manage customer accounts and interactions in the system
• Collaborate with team members and management to maintain a high standard of customer care
• Work flexible hours, including early and night shifts, with consecutive days off whenever possible

Requirements:

• C1 French speaker (mandatory)
• B2level of English (written and spoken) for internal communication
• Previous experience in customer service is a plus
• Strong communication and problem-solving skills
• Ability to manage multiple customer inquiries simultaneously
• Tech-savvy and comfortable working with customer support tools and systems
• Flexibility to work rotational shifts (early and night shifts) and meet business needs

What We Offer:

• Competitive salary package
• Training and support for career development
• Dynamic and friendly work environment
• Opportunities for advancement within the company