Why consider this role?
Performance bonus and meal allowance.
Health insurance and Christmas and holiday bonuses.
22 business days of annual leave.
Accommodation support, including help with temporary accommodation during your first weeks or finding a permanent home.
Transportation reimbursement.
Your mission
Love helping people and finding solutions? Join an international team as a Junior Travel Assistance Specialist and support a global community, helping customers navigate challenges and enjoy a smoother experience.
What you’ll do
Handle customer inquiries via inbound phone calls and emails.
Provide friendly, accurate, and timely support.
Investigate issues, find solutions, and escalate cases when needed.
Adapt response templates to each situation and help resolve disputes between users.
Manage multiple requests while keeping communication clear and professional.
What you bring
Excellent command of Spanish and very good English.
Strong communication and problem-solving skills.
A customer-focused attitude and attention to detail.
The ability to multitask and stay calm in a dynamic environment.
Your schedule
Monday–Sunday, 24/7 shift rotation.
A good move for you if…
You enjoy communicating with people, tackling different challenges, and being part of a global service team where every interaction matters.
Let’s talk
Send us your CV in English and include reference number NG_.
All applications will be treated with strict confidentiality.
Astrea Recruitment | 19 years of recruitment expertise | License No. 1809
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