Knowledge Manager / Service Owner P&O Knowledge

Make an impact

Our global People & Organization (P&O) team holds a wealth of knowledge – but today it is scattered across locations, systems, and individual experts. In this state it cannot serve as a reliable foundation for our upcoming intelligent automation initiatives.

As Service Owner P&O Knowledge, you will initiate and own Knowledge Management as a global P&O service. You define the strategy, governance, and processes that turn dispersed knowledge into a consistently managed, accessible, and trusted asset. You own the “what” – business requirements, standards, and adoption – and work hand in hand with our P&O System Experts and IT, who own the “how” of the technical implementation.

Responsibilities:

Strategy & Governance

• Define and continuously evolve the global P&O Knowledge Management strategy, framework, and operating model


• Establish governance: standards, policies, ownership, and accountability for knowledge across all P&O functions 


• Define ownership models, responsibilities, and accountability across P&O functions 


• Implement the full knowledge lifecycle – creation, validation, maintenance, archival, and retirement 

Knowledge Architecture & Consolidation

• Design a scalable knowledge architecture: taxonomies, metadata, and classification standards that make knowledge user-centric and easily searchable 


• Consolidate knowledge currently spread across multiple locations and systems into one governed structure 


• Set standards for documentation quality and templates, and establish review and quality assurance processes 


• Systematically capture critical knowledge during employee transitions and organizational changes, redusing redpendency on individual experts 

Platform & AI Enablement

• Act as functional lead for Knowledge Management platforms: define business requirements and priorities together with P&O System Experts and IT


• Prepare the knowledge base as a trusted, structured foundation for AI-supported knowledge discovery, retrieval, and intelligent automation. 

Adoption & Impact

• Drive organizational adoption: communication, change management, training, and enablement for knowledge contributors and users


• Define Knowledge Management KPIs; measure adoption, quality, and usage, and derive improvement roadmaps 

What you need to succeed

• Several years of experience in Knowledge Management, Organizational Development, Process Excellence, or similar disciplines


• Proven experience designing and implementing knowledge management frameworks, governance structures, and operating models


• Strong understanding of information architecture, taxonomy design, and content governance


• Good understanding of AI-supported knowledge management solutions


• Experience driving change and adoption initiatives in global, matrix organizations


• Excellent communication, facilitation, and stakeholder management skills


• Experience in HR/P&O processes, shared services, or HR operating models is a strong advantage


• Fluent in English (German and additional languages are a plus)