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Operations Customer service

Descrição do Emprego - Operations Customer service

About the Role

We are recruiting for a Night Shift Operations Customer Expert to join a global support team for a leading AI research and deployment platform. You will ensure seamless support during night hours for global users (B2C and B2B) using generative AI systems.

Key Responsibilities

  • Handle technical troubleshooting, account management, and billing inquiries during night shifts.
  • Guide users on maximizing their use of generative AI applications and tools.
  • Ensure quick response times, high resolution rates, and top-tier satisfaction scores.

Requirements

  • Fluent / C1 level English (written and verbal).
  • Willingness and capability to work consistent night shifts (22:00 to 07:00).
  • Strong interest in AI technologies, digital tools, and software solutions.
  • Excellent troubleshooting and communication skills.

Offer & Package

  • Base Package: Gross monthly package of €1,320.67 (including base salary + 13th/14th month splits + daily meal allowance) + night shift differential.
  • Performance Bonus: Monthly performance bonus up to €200.00.
  • Benefits: Private health & dental insurance, access to campus amenities.

How to Apply

Interested candidates can send their updated CV directly to: [email protected]

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