Swedish Customer Support – Online Video Platform - Lisbon

Embrace the future!

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.  This project is a support line for one of these services - the best-loved video streaming website in the world.

You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.

#BeCognizant

Schedule:  Rotative schedule from Monday to Saturday (2 days off per week), between 7am and 7pm

RESPONSIBILITIES

• Answering queries from customers via phone, email, and chat;
• Provide general and technical support;
• Identify, troubleshoot, document and categorize cases and possible bugs;
• Make well-balanced decisions and help resolve inquiries according to defined policies and procedures;
• Escalate complex problems according to defined procedures.