Application Analyst

Role Summary

We are hiring an Application Analyst to support the client's Information Systems Department. The role bridges business and technology — gathering requirements, authoring functional specifications, supporting application configuration, and driving user acceptance for application changes and enhancements.

Key Responsibilities

- Conduct business requirement workshops with departmental stakeholders.

- Author functional specifications, process flows, and use cases.

- Support application configuration and parameterisation.

- Coordinate UAT cycles — test plan authoring, defect tracking, sign-off facilitation.

- Develop and deliver end-user training material and sessions.

- Maintain application configuration documentation and CMDB hygiene.

- Liaise between business users, development teams, and vendors on functional issues.

- Support production application releases and regression testing.

Required Qualifications

- Bachelor's degree in Computer Science, Information Systems, or related.

- 4+ years' experience in business analysis or application analysis roles.

- Hands-on with BA tools — MS Visio, BPMN modelling, Jira, Confluence.

- Working knowledge of at least one enterprise application — ERP, EDMS, or CRM.

- Strong written communication, including ability to author bilingual (Arabic/English) documentation.

- ITIL v4 Foundation.

- Native or fluent Arabic AND professional English 

Preferred / Nice to Have

- IIBA ECBA / CCBA / CBAP certification.

- Experience with low-code platforms (Microsoft Power Platform, OutSystems).

- SQL fluency for data analysis.

- Prior experience in Qatar government or public sector.