Assistant Housekeeping Manager - Training

#BeLimitless 

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.  

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 

Job Summary:

The Housekeeping Assistant Manager – Training is responsible for the development, implementation, and continuous improvement of all training and onboarding programs within the Housekeeping Department. This role ensures that all team members are equipped with the knowledge, skills, and service mindset required to maintain the exceptional luxury standards of Raffles and Fairmont. The incumbent works closely with department leaders to identify training needs, develop training materials, and foster a culture of learning and excellence.

Key Responsibilities:

• Develop, deliver, and evaluate structured training programs for new and existing housekeeping colleagues, including onboarding, refresher courses, and cross-training.

• Conduct skills assessments and audits to ensure adherence to cleanliness, presentation, and service standards.

• Collaborate with Supervisors and Managers to identify performance gaps and recommend targeted learning interventions.

• Ensure training content is up-to-date with current brand standards, hygiene protocols, and luxury guest service expectations.

• Lead departmental orientation sessions for new hires and coordinate with HR on training records and compliance.

• Act as a mentor and role model, demonstrating best practices in room inspections, guest interaction, and team leadership.

• Track training KPIs, feedback, and improvements using systems like Knowcross or HotSOS.

• Support overall operations as needed during peak periods or special events.

Qualifications & Experience:

• Minimum 3 years of progressive housekeeping experience in a luxury hotel environment.

• Previous experience in a training, supervisory, or coaching role within housekeeping strongly preferred.

• Strong communication and presentation skills; fluency in English required.

• Knowledge of adult learning principles and training techniques.

• Familiarity with Accor service standards and learning platforms (e.g., LMS, Heartist Journey) is a plus.

• High level of attention to detail, organization, and guest service excellence.