M

Change Manager

icon building Company : Madre Integrated Engineering
icon briefcase Job Type : Full Time
icon geo-alt الدوحة, Qatar

Job Description - Change Manager

  • Manage the complete IT change-management process.
  • Receive, record and categorize Requests for Change.
  • Conduct change impact and risk assessments using CMDB information.
  • Determine the appropriate level of technical and management scrutiny.
  • Chair weekly Change Advisory Board meetings.
  • Convene Emergency CAB meetings when required.
  • Maintain the Forward Schedule of Change and change-freeze periods.
  • Ensure rollback plans, security assessments and post-implementation reviews are completed.
  • Monitor change KPIs and continuously improve the change process.


    • Requirements

  • Degree/Diploma in IT or Engineering.
  • ITIL Expert / ITIL Managing Professional, particularly change enablement.
  • Minimum 8 years of IT Service Management experience.
  • Proven ownership of change management in a 24/7 environment.
  • Strong knowledge of CMDB, change governance and risk assessment.
  • Strong communication, facilitation and CAB-chairing skills.
  • Must comply with airport HSE, cybersecurity and security-pass requirements.


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