Customer Service Executive

Job Title: Customer Service Executive

Industry: Real Estate

We are looking for a dedicated and customer-oriented
Customer Service Executive to manage client interactions and ensure a high
level of satisfaction throughout the real estate customer journey. The role
involves handling inquiries, coordinating with internal teams, and supporting
sales and leasing operations.

Key Responsibilities

• Handle
  inbound and outbound customer calls, emails, and walk-in inquiries
  
• Provide
  accurate information about properties, pricing, availability, and
  processes
  
• Register
  leads and update customer information in the CRM system
  
• Coordinate
  property viewings and follow up with clients
  
• Resolve
  customer complaints professionally and escalate complex issues when
  required
  
• Maintain
  proper records of customer interactions and feedback
  
• Support
  sales, leasing, and property management teams with customer coordination
  
• Ensure
  excellent customer experience before and after sales/lease
  

Requirements

Requirements & Qualifications

• Bachelor’s
  degree or Diploma (preferred)
  
• 1–3
  years of experience in customer service (real estate experience is an
  advantage)
  
• Strong
  communication skills in Arabic (English is a plus)
  
• Good
  interpersonal and problem-solving skills
  
• Basic
  computer skills (MS Office, CRM systems)
  
• Ability
  to work under pressure and meet service standards