Field Support Staff

Job Role: Field Support Staff

Job Description:

• Management, maintenance and support of end users' assets, including current hardware and software, or that which will be added during the contract period.


• Software installation: Office installation, Operating system installation, Build standard images, Other Program installation.


• Hardware installation: PC setup, Device Check, Printer installation, Scanner installation, Printer ink.


• Conduct surveys for workplace (assets, users, locations, applications, etc.).


• Follow ITIL policies and procedures related to managing end user support.


• Prepare reports related to end user support calls.


• Provide end user VIP support.


• Provide troubleshooting of network connectivity and server issues.


• Proactively assisting with help desk duties, supporting printers, hardware, software and related technical issues.


• Installation and Configuration of Operating Systems on Desktops and all other MOJ users-related day-to-day software.


• Configuration Setup and Troubleshooting of Email client.


• Detecting, diagnosing and correcting computer hardware, software, and peripheral errors.


• Keep track on the entire H/W and S/W MOJ inventory.


• Replace any hardware device which is not working.


• Ability to perform partition, drive space allocation and understand NTFS and FAT partitioning.


• Printers and peripherals support.

Requirements:

• University Degree in Computer, Information Technology, or equivalent.


• CompTIA A+ certified.


• ITIL Foundation Certified.


• Microsoft 365 Certified.


• CCNA Certified.


• At least 4 years of experience in desktop troubleshooting (hardware and software).


• Experience in supporting Windows Environment.
  Expert in supporting applications and systems and analyzing Business requirements related to applications and procedures.


• Fluent in English and Arabic (English/Arabic).