IT Lab Assistant

Job
Purpose

The
IT Lab Assistant provides day-to-day technical support, maintenance, and
operational management for computer laboratories supporting the Bachelor of
Science (BSc) in Computer Science and Master of Science (MSc) in Cybersecurity
programs. The role ensures lab infrastructure, specialized software,
virtualized environments, and hardware are fully operational, secure, and ready
for lectures, practical hands-on sessions, and research activities.

Key
Responsibilities & Duties

1.
Lab Environment Management & Setup

• Prepare,
  configure, and maintain computer labs for undergraduate (BSc)
  programming/software labs and postgraduate (MSc) advanced cybersecurity
  practical sessions.
  
• Deploy,
  configure, and manage virtualized laboratory environments (e.g., VMware,
  VirtualBox, Proxmox, Hyper-V) used for ethical hacking, penetration
  testing, malware analysis, and network security exercises.
  
• Install,
  update, and license required academic software, IDEs, compilers, database
  management systems, and specialized security tools (e.g., Wireshark,
  Metasploit, Kali Linux, Burp Suite, Snort).
  
• Set up
  isolated network segments, firewalls, and sandboxed environments for safe
  cybersecurity testing and simulation.
  

2.
Technical Support & Academic Assistance

• Provide
  real-time technical assistance to faculty members and students during
  scheduled lab sessions and open lab hours.
  
• Troubleshoot
  hardware, operating system (Windows, Linux, macOS), and network connection
  issues promptly to minimize disruption to classes.
  
• Guide
  students on setting up development environments, tools, and remote
  laboratory access when required.
  
• Maintain
  physical inventory and setup for hardware experiments (e.g.,
  microcontrollers, IoT devices, network switches, routers, and cabling).
  

3.
System Administration & Maintenance

• Perform
  regular system maintenance, disk imaging, OS deployment, software updates,
  and security patching across all lab machines.
  
• Monitor
  lab hardware health, manage user accounts/access control, and enforce
  university IT usage and cybersecurity policies.
  
• Assist in
  maintaining lab data backup and recovery procedures.
  

4.
Inventory, Safety & Compliance

• Maintain
  an accurate inventory of lab assets, hardware components, peripheral
  devices, software licenses, and tools.
  
• Log
  technical issues, maintenance schedules, and hardware repair requests
  using the university ticketing system.
  
• Ensure lab
  facilities comply with health, safety, and security standards, maintaining
  clean, organized, and secure learning environments.
  

Requirements

Education
& Certifications

• Education:
  Bachelor’s degree or Higher Diploma in Computer Science, Computer
  Engineering, Information Technology, Cybersecurity, or a closely related
  field.
  
• Certifications
  (Preferred / Advantageous):
  
• Cisco
  Certified Network Associate (CCNA)
  
• EC-Council
  Certified Ethical Hacker (CEH) or entry-level cybersecurity
  certifications
  

Technical
Skills & Knowledge

• Operating
  Systems: Advanced proficiency in Linux administration (Ubuntu, Debian,
  Kali Linux) and Windows/Windows Server environments.
  
• Cybersecurity
  Tools: Hands-on familiarity with security analysis tools (Wireshark, Nmap,
  Metasploit, Burp Suite, Snort/Suricata, SIEM concepts).
  
• Virtualization
  & Cloud: Experience configuring virtual machines, virtual networks,
  and sandboxes (VMware ESXi/Workstation, VirtualBox, or Docker containers).
  
• Networking:
  Solid understanding of TCP/IP, subnets, VLANs, routing, firewalls, and
  basic network troubleshooting.
  
• Software
  & Scripting: Basic scripting skills (Python, Bash, or PowerShell) for
  task automation and setup scripts; familiarity with common programming
  languages (C++, Java, Python).
  

Soft
Skills & Core Competencies

• Strong
  problem-solving, diagnostic, and technical troubleshooting abilities.
  
• Excellent
  interpersonal and communication skills to work effectively with students,
  faculty, and IT staff.
  
• Ability to
  work independently, manage time effectively during busy academic term
  schedules, and prioritize urgent technical support requests.
  
• Commitment
  to maintaining academic integrity and strict data security protocols
  within university networks.
  

Benefits

·        Location: Doha, Qatar

·        Annual Salary: Market competitive salary 

·        Tax-Free Income: Salaries in Qatar are exempt from local income tax.

·        Private Medical Insurance: Provided for sponsored employees 

·        Professional Growth: Opportunities for career advancement based on performance and contribution.