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IT Support Help Desk

icon building Company : Madre Integrated Engineering
icon briefcase Job Type : Full Time
icon geo-alt Doha, Qatar

Job Description - IT Support Help Desk

IT Support Help Desk

Responsibilities

  • Respond to user requests by phone, email, chat, or ticketing system; log, prioritize, and track issues through resolution.
  • Troubleshoot hardware, software, network, printer, email, and Microsoft 365 problems, providing remote or on-site support.
  • Escalate complex or unresolved incidents to the appropriate technical team and follow up to meet service targets.
  • Maintain accurate support records, update knowledge base articles, and assist with user accounts, equipment setup, and IT asset tracking.


Requirements

Requirements

  • Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Minimum 2–3 years of experience in a help desk or IT support role.
  • Working knowledge of Windows, Microsoft 365, computer hardware, printers, and basic networking.
  • Experience using a ticketing system and following incident management or IT service procedures; ITIL Foundation is an advantage.
  • Good communication and customer service skills; Arabic and English proficiency is an advantage.


Interested candidates can send cv to 31313903/ [email protected]

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