Key Accounts Specialist

We are seeking a Key
Accounts Specialist who will be responsible for providing senior -level technical,
operational, and project coordination support for key electrical accounts, bulk
supply customers, and strategic utility projects. The role acts as a primary
technical focal point for key customers, ensuring quality service delivery,
smooth project execution, customer satisfaction, and compliance with company
standards, ISO requirements, and health and safety regulations.

Key
Responsibilities

• Act as the primary technical
  focal point for key electrical accounts and bulk supply customers.
  
• Support the design, review, and
  implementation of electrical solutions for bulk electrical customers.
  
• Coordinate with clients,
  internal departments, contractors, consultants, and stakeholders to ensure
  smooth execution of bulk electrical projects.
  
• Monitor the performance,
  quality, efficiency, and reliability of bulk electrical operations and
  services.
  
• Review customer requirements,
  technical submissions, project documents, service requests, and project
  deliverables.
  
• Provide after -sales technical
  support, follow -up, and resolution of technical or service -related issues.
  
• Support the planning,
  coordination, and delivery of complex utility projects related to key
  accounts.
  
• Ensure service delivery is
  aligned with approved standards, customer expectations, and project
  timelines.
  
• Prepare performance summaries,
  customer feedback reports, technical updates, and recommendations for
  management review.
  
• Identify areas for improvement
  and support continuous improvement initiatives related to key account
  service delivery.
  
• Mentor engineers and team
  members involved in key account management, technical coordination, and
  service support.
  
• Support business continuity,
  risk management, and customer satisfaction objectives.
  
• Ensure compliance with company
  standards, ISO requirements, approved procedures, and Health & Safety
  regulations.
  
• Maintain proper documentation
  and records related to customer accounts, project activities, reports, and
  service issues.
  
• Perform any other duties
  assigned by senior management.
  

Requirements

Qualification
Requirements

• Bachelor’s degree in Electrical
  Engineering or a related engineering discipline.
  
• PMP, PRINCE2, or equivalent
  project management certification is required/preferred.
  
• Minimum 13+ years of relevant
  experience in electrical engineering, metering operations, key account
  management, utility operations, or utility project management.
  
• Strong experience in managing
  bulk customers and complex utility projects.
  
• Good understanding of electrical
  systems, utility operations, bulk supply arrangements, metering
  operations, and service delivery frameworks.
  

Skills
and Competencies

• Strong technical knowledge in
  electrical engineering and utility operations.
  
• Excellent client -facing,
  stakeholder management, and customer relationship management skills.
  
• Strong project coordination and
  service delivery management abilities.
  
• Excellent communication,
  coordination, and leadership skills.
  
• Strong problem -solving,
  decision -making, and analytical skills.
  
• Ability to manage complex
  customer requirements and technical issues.
  
• Ability to mentor and guide
  engineers and team members.
  
• Good reporting, documentation,
  and presentation skills.
  
• Strong focus on quality,
  compliance, safety, and customer satisfaction.
  
• Written and spoken English is
  essential; Arabic is preferred.
  

Preferred
Experience

• Experience working with utility
  companies, bulk electrical customers, metering operations, or electrical
  distribution projects.
  
• Experience handling strategic
  accounts, customer escalations, project deliverables, and technical
  coordination.
  
• Experience working in
  environments with ISO, safety, risk management, and business continuity
  requirements.