Operations Lead

We are looking for motivated and experienced Operation leaders to deliver an amazing experience to our valuable customers.

Roles and responsibilities:

• Team Building


• Lead Operations closely in line with design and technology team.


• Communications with pickers, delivery people, and customers


• Solving day-to-day issues.

Job includes:

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  Orientation for new team members and grabbers

  
  


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  Encourage positive work environment

  
  


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  Lead the team and set standards

  
  

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  Order fulfillment efficiency improvement

  
  

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  Act quickly and respond to shopper or customer issues

  
  


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  Brainstorm new process improvements with design and technology team leads.

  
  

Requirements:

• Minimum 2 year plus customer service or sales experience


• Strong motivational and leadership skills


• Ability to deliver customer service that exceeds customer needs


• The job requires a lot of standing and walking in most cases inside the hypermarkets.


• Effective interpersonal and communication skills; organisation, planning, and prioritization skills


• Should be able to communicate clearly in proper English. Arabic is an added advantage.