M

Quality Manager

icon building Company : Madre Integrated Engineering
icon briefcase Job Type : Full Time
icon geo-alt الدوحة, Qatar

Job Description - Quality Manager

  • Manage the Quality & Service Management Plan and quality-assurance program.
  • Audit SOP compliance, CMDB accuracy and preventive-maintenance performance.
  • Review major-incident root-cause analyses and ensure reporting aligns with ITSM records.
  • Monitor IT service-management processes including incidents, problems, changes and configuration.
  • Drive continual service improvement initiatives.
  • Monitor and report quality KPIs.
  • Support ISO certification activities and client audits.
  • Manage quality documentation and service audit readiness.


    • Requirements

    • Degree/Diploma in Engineering, IT or Quality.
    • ISO/IEC 20000 and/or ISO 27001 Practitioner/Lead Auditor certification.
    • ITIL Expert certification.
    • Quality-management background.
    • Minimum 8 years of experience in service quality/service management, including auditing.
    • Strong analytical, auditing and process-management skills.
    • Knowledge of ITSM, CMDB and continual service improvement.
    • Must meet airport HSE, cybersecurity and security requirements.


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