Spa Supervisor

Career Land Center is seeking an experienced and customer-focused Spa Supervisor on behalf of a well-established and reputable beauty salon in Qatar. The successful candidate will oversee the daily operations of the spa, lead a team of beauty professionals, maintain exceptional service standards, and ensure an outstanding customer experience while achieving operational and sales targets.

Key Responsibilities

• Supervise the daily operations of the spa and salon to ensure smooth and efficient service delivery.


• Lead, motivate, and support therapists, beauticians, receptionists, and support staff.


• Monitor staff attendance, grooming, performance, and adherence to company policies.


• Prepare staff schedules and manage duty rosters to ensure adequate coverage.


• Ensure exceptional customer service by addressing client concerns and maintaining high satisfaction levels.


• Oversee appointment scheduling and maximize treatment room utilization.


• Maintain cleanliness, hygiene, and safety standards in accordance with Qatar regulations and company policies.


• Monitor inventory levels, order spa products and supplies, and coordinate with suppliers.


• Ensure proper handling and maintenance of spa equipment and facilities.


• Support recruitment, onboarding, and training of new employees.


• Coach team members on service standards, retail sales, and upselling techniques.


• Monitor daily sales performance and assist in achieving monthly revenue targets.


• Prepare daily, weekly, and monthly operational and sales reports.


• Promote spa treatments, memberships, packages, and retail products to increase revenue.


• Ensure compliance with all health, safety, and operational procedures.

Qualifications

• Minimum 3–5 years of experience in a supervisory role within a spa, beauty salon, or wellness center.


• Strong leadership and team management skills.


• Excellent customer service and problem-solving abilities.


• Knowledge of spa treatments, beauty services, and salon operations.


• Experience with appointment booking/POS systems and Microsoft Office.


• Excellent communication skills in English; Arabic is an advantage.


• Ability to work in a fast-paced, customer-focused environment.


• Strong organizational, time management, and multitasking skills.

Preferred Skills

• Leadership and staff development


• Sales and revenue generation


• Inventory management


• Conflict resolution


• Customer relationship management


• Attention to detail


• Professional appearance and positive attitude

Benefits

• Competitive salary


• Accommodation and transportation (as per company policy)


• Medical insurance


• Annual leave and air ticket (as per Qatar Labour Law and company policy)


• Career growth and professional development opportunities