Systems Administration Consultant IT Operations (Systems Team)

Job Title: Systems Administration Consultant IT Operations (Systems Team)

Role Overview

As the Systems Analyst working in the IT Operations Section, the incumbent will play a key role in
administering and supporting services managed by the System Operations Team to maintain efficient and
reliable operations. The incumbent shall contribute as Tier 2 escalation point for Identity, Messaging,
Collaboration, Remote access, Device-management, and End-point security services related to
Virtualization, hardware replacements, System Upgrades, System migrations; work to diagnose complex
incidents passed from Tier 1, perform RCA, implement durable fixes, and coach frontline staff so the next
call is resolved at first contact.

Key Responsibilities

• Deploy/Troubleshoot Active Directory GPOs


• Add/remove DNS records, DHCP reservations, and certificates based on requests from other IT staff


• Troubleshoot sync issues in Entra ID or FIM


• Troubleshoot failed deployments from Configuration Manager


• Deploy DAT/engine updates via ePO; triage policy or DAT-related performance incidents


• Maintain DLP policies and whitelist new requirements


• Track down mail-flow anomalies using Message Trace


• Troubleshoot Teams/Webex meeting-join or media-quality issues by analyzing CQD and Call Analytics.


• Validate duplicate OneDrive data in Preservation Hold Library 


• Isolate session-launch failures by reviewing Citrix Director and Studio logs


• Respond to incidents related to RDP failures


• Track and Coordinate patch management of all Windows Systems


• Act as incident/requests/tasks queue manager


• Identify potential process improvements


• Maintain documentation related to architecture and configuration

Qualifications

• Bachelor's degree in any Computer Science, Information Technology, Engineering, or Information Systems discipline


• Experience: 5+ years in enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations.

Experience

Technical Skills:

• Proven expertise administering Active Directory, Hybrid Entra ID, and DNS/DHCP core services.


• Hands-on experience with Intunes / System Centre Configuration Manager (SCCM)


• Solid understanding of the architecture and dependencies of Exchange Online, Teams/Webex, and OneDrive.


• Citrix Virtual Apps & Desktops operations (Studio, Director, Workspace) and Windows RDS.


• Working knowledge of Trellix ENS/DLP/Application Whitelisting


• Scripting: PowerShell proficiency (functions, modules, REST/Graph calls).


• Virtualization technologies


• Certifications (Recommended): Microsoft Identity & Access Administrator (SC-300), MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation.

Business Skills

• Excellent written and spoken English.


• Strong analytical problem-solving skills


• Specialized technical expertise and broader IT knowledge


• Compliance with risk, security, and continuity management principles