Application Support Engineer

Purpose

About us

At IDEMIA IST, we make digital connections and payments safer and simpler. Trusted by thousands of clients globally, we deliver secure, reliable, and cutting-edge solutions every day. 

About the Role

Job Title: Windows Technical Support Engineer L1 
Location: Bucharest (8-hour shifts) Onsite 

We’re looking for a Technical Support Engineer, a great role if you enjoy solving problems, helping people and working with technology. 

Description

What you will do

• Analyze, diagnose, and resolve technical issues or provide workarounds


• Investigate infrastructure problems (disk, memory, load, network, processes)


• Monitor systems, logs, and application behavior to identify incidents


• Collaborate with internal teams and external providers to ensure service delivery


• Follow up on incidents, document solutions, and ensure proper resolution while meeting SLA requirements.


• Support customers and provide technical expertise when needed


• Contribute to continuous improvement by analyzing recurring issues


• Share knowledge and support team members development

What will help you succeed

• Customer-focused mindset with strong problem-solving skills


• Advanced English communication skills


• Basic knowledge of Microsoft SQL Server and SQL queries


• Understanding of telecommunications networks and IT infrastructure


• Familiarity with Windows operating systems 


• Ability to troubleshoot systems via command line (disk, memory, processes, ports)


• Knowledge of filesystems and log analysis


• Awareness of networking concepts (VPN, DNS, LAN, firewalls, APIs)


• Degree in Engineering, Computer Science, Telecommunications, or similar


• Self-motivated team player with the ability to work independently


• Willingness to learn new technologies quickly and adapt