CC Digital Services_SW 2_Deutsche Bank_Backend Engineer Genesys

Who we are

Within the Contact Center (CC) and Remote Banking (RBC) environment, we are responsible for developing and operating a highly available, omnichannel-enabled contact center infrastructure based on Genesys. This platform connects backend systems with customer-facing channels in an efficient and secure way while meeting all relevant regulatory requirements. 

For this business-critical platform, we are looking for a Backend Engineer who combines strong technical expertise with a clear sense of product ownership, with a particular focus on the Genesys CC platform, system integrations, and operational resilience. 

What You’ll Be Doing

• Technical Engineering & Platform Ownership 


• Contributing to the development and continuous enhancement of an AI-enabled, multichannel contact center platform (Genesys) 


• Designing and implementing backend services, APIs, and integrations between the CC platform and banking systems 


• Taking ownership of the infrastructure’s scalability, high availability, and security 


• Enhancing SIP/VoIP, routing, and integration architectures 


• Ensuring code quality, CI/CD, automated testing, and stable deployments 


• Providing third-level support for critical production incidents 


• Managing end-to-end implementations from design and development through testing to go-live 


• Coordinating closely with external service providers and internal stakeholders 


• Ensuring compliance with regulatory and governance requirements 


• Playing an active role in architecture boards and technical decision-making processes 


• Driving innovation and the continuous evolution of the platform 


• Stakeholder Collaboration & Teamwork: Working closely with Product Owners, Architecture teams, Operations teams (SRE / Operations), External implementation partners 


• Translating business requirements into effective technical solutions 

What We’re Looking For

• Bachelor's degree in computer science, Information Systems, or related field


• At least 4y+ of experience in working with Java, Spring Boot


• Hands-on engineering experience in contact center solutions, ideally Genesys, SIP, VoIP, routing, and omnichannel platforms 


• Strong knowledge of: Backend development, e.g. Java and Spring Boot, API design and system integration 


• Strong knowledge of: Database technologies, particularly Oracle 


• Practical experience with: Unix/Linux systems, Web servers such as Apache and Tomcat, CI/CD pipelines and DevOps practices 


• Solid understanding of: Networking and security, including TLS and encryption, high-availability and scaling architectures 

Nice to Have: 

• Experience with AI-enabled cloud contact center solutions 


• Knowledge of working in regulated environments, ideally within banking 


• Experience with cloud platforms, preferably GCP 


• Experience with observability, monitoring, and KPI management