Customer Assistance Manager

Customer Assistant Manager

Location: Zalau, Romania

Department: Quality - Customer Assistance

Purpose: Supports technical customer assistance activities. 

Responsibilities:

• Acts as technical contact point between Customer/Customer representatives and internal areas, during the order processing, by: 


• Participating in pre-production meetings, ensuring customer requirements are considered and intervention points agreed/defined; 


• Reviewing applicable documents - (Quality Control plans, Inspection and tests plans, customer specifications, etc.); 


• Day-to-day follow up of order progress and eventual problems arise. 


• Follows-up quality events arise during the order processing. 


• Participates in the internal investigation of customer dissatisfaction events 


• Collects and compiles information for Data Books issuing. 

Your profile:

• Degreed in: Mechanical Engineering / Metallurgy or other related technical fields.

• Language: English - Advanced


• Specific knowledge: Excel, Outlook, SAP

• dynamic with high level of initiative and autonomy

• curious, fast learner and team player

• accuracy through tasks and multitasking

• great communication and interpersonal skills

What we offer:

• Competitive Salary


• Performance Bonus


• Medical Benefits


• Flexible working environment


• 24 days annual leave