DevOps Consultant

What awaits you 

• Create setups for our markets on Genesys Cloud by using internal add-ons. 


• Deep understanding of its various components, reporting and data handling 


• Knowledge of APIs 


• Depp understanding in call flows (including advances flows) 


• Good Understanding and configuring of Workforce Management, Quality Manager and Companies 


• Connecting with CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections 


• Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsAPP, Line) 


• Interact with central and local departments and the vendor 


• Request, Problem and Change Management 


• Escalation management skills and working on improvements 


• Alignment with the product owner 


• Ability to adjust to dynamic project requirements 


• Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira) 

What should you bring along  

• Bachelor's degree in Computer Science, Software Engineering, or a related field 


• Minimum 3-5 years of experience in a similar role


• Ideally some certification for: Genesys Cloud CX Professional, Architect, Workforce Management, Scripting, Quality and Outbound 


• Ideally some certification for: Salesforce and MS Dynamics and knowledge of Service Now and how to connect the systems


• Rest-APIs (including MS SQL and C#) and CRM System API knowledge 


• Fast learner with an ability to dive deeply into technical topics and solve them 


• Ability to explain highly technical solutions in “normal” language to customers 


• Good documentation skills 


• Able to work under high pressure 


• Collaborative and social team player 


• Experience in working in an Agile environment using Jira, confluence and additional tools 


• Ability to work in a dynamic international environment with team members in multiple countries and customers around the world 


• Good understanding of data protection and cloud security topics 


• Excellent English verbal and written skills 


• German: Able to understand written and spoken communication - nice to have