ABOUT TEMENOS

Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.

VALUES

Care about transforming the Banking landscape.

Commit to being part of an exciting culture and product evolving within the financial industry.

Collaborate effectively and proactively with teams within or outside Temenos.

Challenge yourself to be ambitious and achieve your individual as well as the company targets. 

Responsibilities and Accountabilities

• Own validation of customer eligibility for Extended Maintenance and determine pricing based on software release, contract clauses, implementation status, and approved annual rate cards
• Accountable for proactive revenue protection, by employing sound judgement and contractual interpretation in analyzing terminations, renewals and standalone EM contracts
• Identify and mitigate Extended Maintenance billing risks such as overstatement and double counting (e.g. ILF vs Subscription EM) by performing structured data analysis and reconciliation before billing
• Maintain high‑quality data in the Global EM Database, by resolving inconsistencies between source systems and manually maintained databases
• Serve as first‑level escalation point for EM queries from Finance, Sales, Maintenance, Credit Control and Regions, providing structured responses to regional concerns on data accuracy/reliability of EM Database
• Conduct/support EM review calls with Regional Finance stakeholders and ad‑hoc analyses with accurate, up‑to‑date EM data and clear explanations of variances
• Continuously seek to improve EM process, including EM Database preparation/updating, eligibility validation and exception handling with focus on process optimization through AI‑assisted ways of working/Power BI automation to drive increased efficiency and data accuracy
• Support CAT Managers / Team Leaders during the planning and monitoring of annual and Extended Maintenance Billing Program
• Act as EM process expert during SSC / Finance projects, system changes, or reporting enhancements

Skills, Competencies and Qualifications

• Minimum 3–5 years of experience in Contract Administration, Customer Billing or Maintenance‑related Finance processes, preferably in a Senior role
• Strong understanding of software maintenance models (on‑premise, subscription, Cloud/SaaS)
• Experience in handling high value, high risk revenue streams in a business-facing role, is an advantage
• Excellent analytical skills, attention to detail, and data reconciliation capability
• Strong Stakeholder Management and ability to challenge constructively using facts and data, while interacting with global, cross‑functional Stakeholders (Sales, Finance, Maintenance)
• Very good MS Office suite skills (incl. Excel at intermediate/advanced level); strong experience with ERP / billing tools (e.g. Oracle, Conga, Salesforce, Power BI/reporting tools) is required
• Clear, structured written and verbal communication skills suitable for Senior Stakeholders
• Ability to work independently, manage tight timelines and operate in a global, matrix environment

#LI-Hybrid

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month

• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership

• Family care: 4 weeks of paid family care leave

• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge

• Study leaves: 2 weeks of paid leave each year for study or personal development 

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