HR Services Specialist

This role offers a fixed-term employment contract (one year) with the possibility of renewal. The position also operates under a hybrid work arrangement, with three days per week spent at our Bucharest office.

What you will be doing: 

Process:

• Provide HR support to candidates, employees, managers and HR partners at regional and/or global level.
• Collaborate with various teams to prioritize and solve HR queries, including more complex cases.
• Use data to analyze trends, identify root causes and potential improvement opportunities. 
• Learn and apply Continuous Improvement methods to improve processes.
• Document opportunities identified, and work with managers/leads to drive action plans to results.
• Identify, define, document and share best practices within the team and cross teams.
• Use AI and digital tools in your day-to-day work to research, analyze information, improve productivity and identify opportunities for automation or simplification.
• Produce and deliver presentations based on data analysis to colleagues and stakeholders.
• Deliver trainings to colleagues, employees, managers, Recruitment, HR.
• Create and maintain clear, accurate and user-friendly process documentation.
• Participate in UATs and implementation of new systems or tools and/or enhancements of existing systems.
• Support internal quality reviews and use findings as opportunities to improve processes and ways of working.

Projects:

• Contribute to projects focused on HR process improvement, digitalization, automation and AI adoption.
• Support project related activities such as analysis, documentation, roadmaps, status dashboards, communications to stakeholders.
• Apply Continuous Improvement and Change Management methodology on projects, initiatives, deployment of new technology (HCM, Oracle Cloud Recruiting, tools, etc.)

Skills:

• Naturally curious—you ask “why?”, “how does this work?” and “could we do this better?”
• Strong willingness to learn about and apply emerging technologies, including AI, automation to enhance expertise in HR processes, systems and technology.
• Comfortable working across multiple systems and applications and motivated to learn new technology and seek improvement opportunities.
• Comfortable learning through experimentation, feedback and collaboration with others.
• Customer-service oriented, putting yourself in the customer’s shoes while looking for solutions to their queries. 
• Analytical mindset and interest in using data to identify trends, patterns and improvement opportunities.
• Attention to detail and commitment to delivering accurate, high-quality work.
• Clear and confident written and verbal communicator.
• Self-motivated and able to manage time effectively to meet deadlines.
• Practical experience working in a fast-paced, complex corporate environment.
• Expert with Microsoft Office suite (Outlook, Word, Excel, and Power Point).

Experience 

• Experience in HR, HR Operations, HR systems, shared services, business operations, process improvement or another systems/process-oriented environment is preferred.
• Practical exposure to AI tools and an interest in applying AI to real business problems.

Career Level - IC2

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Career Level - N/A