IT Support Management 2

Company : Idemia

Job Description - IT Support Management 2

At IDEMIA, we aim to offer our employees, a dynamic and exciting environment where you have opportunities for career growth and professional development.

Internal mobility is a great way for you to energize your career and to build your personal brand. It’s also a great way to explore other functions, professions or countries as IDEMIA operates in different businesses and in 50+ locations around the world.

Purpose

This role is responsible for addressing all IDEMIA IT related issues in accordance with the relevant service-level agreements and cooperating with technical teams to ensure customer satisfaction.

Key Missions

Solves and documents Level 1 and sometimes Level 2 IT needs of users and productive operations associated with a ticket

Supports the installation and maintenance of operating systems, software and applications within the right standards and processes

Manages communication with internal and external customer from the point of raising request to the resolution in partnership with other departments

Assists external providers or vendors during certain IT activities and ensures they work in compliance with the company standards

Manages IT assets (computer and communications equipment, servers, and licenses)

Manages and coordinates access to IT tools while ensuring compliance with security standards

Gives support to the server infrastructure, virtualization, communications, and security to guarantee its availability

Contributes to IT Strategy definition

Liaises with internal customers to ensure service is in line with business needs

Manages an IT Team and ensures that the IT strategy and processes are properly followed by the team

Profile & Other Information

Seize all the opportunities of our fast-paced environment. Expect the unexpected.

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