Your mission
We're looking for a Junior Business Resiliency & Delivery Specialist to join our Resiliency & Delivery team.
In this role, you will work closely with the Head of Resiliency & Delivery and the Delivery Manager, supporting day-to-day operations that help keep our platform reliable, stable, and aligned with our delivery commitments.
You will gain hands-on experience in incident management, service support, and delivery coordination, while learning how modern SaaS platforms are operated.
Your profile
As a Junior Business Resiliency & Delivery Specialist, you will:
Support Incident Management & SLA Tracking
Assist in managing incidents across different channels, ensuring proper prioritization and timely follow-up in line with SLAs. Support communication during incident resolution.
Learn and Support Operational Processes
Work with senior team members to support consistent use of incident handling, ticket management, and delivery workflows. Gain hands-on experience with structured operational practices.
Assist with Platform Monitoring and Risk Escalation
Help monitor alerts and platform health indicators using observability tools (e.g., DataDog, Sentry). With guidance, learn how to identify unusual patterns and escalate potential issues when needed.
Support Delivery Coordination
Assist with release and delivery activities by tracking deployments, identifying blockers, and helping maintain visibility across teams.
Support Reporting & Insights
Help prepare reports related to incidents, SLA performance, and delivery metrics. Contribute to identifying trends and areas for improvement.
Contribute to Continuous Improvement
Work with senior team members to improve on-call, service support, and delivery processes. Help identify gaps and suggest improvements.
Maintain Documentation
Support the creation and maintenance of operational documentation, including incident handling procedures and delivery guidelines.
Your profile
Experience:
• 0–2 years of experience in operations, delivery, support, or technical roles
• Exposure to incident management, service support, or delivery environments is a plus
• Experience in a SaaS or tech environment is a plus
Technical Skills:
• Basic understanding of web/mobile applications and how systems interact
• Familiarity with ticketing systems (e.g., Jira Service Management) is a plus
• Exposure to monitoring tools (e.g., DataDog, Sentry) is a plus
• Understanding of SLAs, priorities, and incident workflows is a plus
• Basic knowledge of cloud environments (AWS/Azure) is a plus
Soft Skills:
• Strong organizational and coordination skills
• Attention to detail and ability to follow structured processes
• Clear and professional communication
• Ability to stay calm and structured in high-pressure situations
• Willingness to learn and grow in a fast-paced environment
Nice to Have
• Exposure to on-call or incident management environments
• Familiarity with Agile delivery processes
• Basic understanding of DevOps or platform operations
• Interest in reliability, delivery governance, or service operations
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