OSS/NMS Engineer 2nd Line

Administer Fault and Performance Management platforms, Probing platforms, Backup solutions and other OSS-critical applications. Troubleshoot system issues, manage faults, and implement temporary and permanent corrective measures. Collaborate with hardware and software vendors to ensure timely resolution of technical incidents. Perform daily monitoring and health checks across OSS systems, ensuring automated incident detection is optimised. Participate in project activities, providing technical input and validating configuration and process improvements. Design, implement, configure, and maintain in-house monitoring tools according to stakeholder needs and defined SLAs. Ensure systems are protected from vulnerabilities, security risks, and hardware/software integrity concerns. Maintain compliance with local regulatory and security requirements. Fluent in written and spoken English. Strong analytical thinker with excellent problem\u2011solving abilities. Comfortable working under time constraints and managing complex technical tasks. Skilled in building collaborative relationships with internal teams and external partners. Confident working across cross\u2011functional and multicultural environments. Experienced in reporting and analysis. Degree holder in Computer Science, Communication Engineering, or a closely related field. Minimum two years of relevant experience in telecommunications or IT, ideally within NMS or Probing administration. Adequate experience with Linux OS administration. Knowledgeable in Probing platforms and major Fault and Performance Management tools. Skilled in shell scripting and programming fundamentals. Strong understanding of networking principles, including SNMP and IP configuration. Knowledgeable in voice signalling protocols. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.