Product Introduction Trouble Shooter Technician

Req ID:514199

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Product Introduction Troubleshooter Technician in Bucharest, Romania we’re looking for?

Your future role

Take on a new challenge and apply your troubleshooting expertise in a new cutting-edge field. You’ll work alongside dynamic, adaptable, and forward-thinking teammates.

You'll play a key role in ensuring the seamless introduction of our Rolling Stock material by performing troubleshooting activities during the product introduction period. Day-to-day, you’ll work closely with teams across the business (such as Engineering, Operations, and Customer Support), ensure compliance with safety and security standards, and contribute to technical investigations, among other responsibilities.

You’ll specifically take care of troubleshooting and fleet check activities, but also support field modifications and provide recommendations for preventative and corrective actions.

We’ll look to you for:

• Carrying out troubleshooting during the Product Introduction period as well as during Pre-warranty, Commissioning, and Validation & Certification (if applicable)


• Performing fleet check activities


• Reporting and registering any deviations (failures/events) in the Failure Management database, including configuration data


• Supporting the operation helpdesk


• Applying and enforcing Alstom and customer EHS and security rules and relevant Product Introduction processes on customer sites


• Executing test and troubleshooting procedures to evaluate system performance and performing failure analysis on parts to be returned for repair


• Supporting the implementation of field modifications (FM operator), if required


• Contributing to specific technical investigations by Engineering or internal/external suppliers


• Recommending preventative and corrective actions


• Instructing and directing operators in field modification and repairs, if needed


• Advising Product Introduction management regarding customer satisfaction, product performance, and suggestions for product enhancements


• Ensuring good information flow about interventions and operations within troubleshooting to support shift transitions, if needed


• Leading the Troubleshooter team, if required


• Conducting peer reviews of Product Introduction activities and providing technical leadership, if requested


• Contributing to Return of Experience initiatives

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• University degree in engineering


• Technical troubleshooting, investigation, and testing experience (mechanical or electrical/electronic)


• Field experience (10+ years for a senior position)


• Knowledge of Environmental, Health, and Safety (EHS) standards


• Familiarity with product knowledge related to Rolling Stock


• Proficiency in English

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines


• Work with new safety and security standards for rail traffic management


• Collaborate with transverse teams and supportive colleagues


• Contribute to innovative projects


• Utilise our dynamic, friendly, and flexible working environment


• Steer your career in whatever direction you choose across functions and countries


• Benefit from our investment in your development through award-winning learning programs


• Progress towards Safety Assurance Management or other exciting roles


• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.