QA Test Manager - AI

IT Test Manager – AI Platforms

As an IT Test Manager at ICON, you will be responsible for leading the quality assurance capability across AI platforms, including the multi-agent framework, agent services, and central AI systems. You will ensure all solutions are delivered with high standards of quality, reliability, compliance, and performance.

What You Will Do:

In this role you will define and drive the testing strategy and quality governance model, embedding quality throughout the development lifecycle and enabling confident, high-quality releases.

Key Responsibilities:

• Define and implement the overall test strategy covering functional, integration, regression, performance, and AI-specific testing
• Design and manage test frameworks and automation strategies to support scalable, reliable testing across CI/CD pipelines
• Lead testing approaches for AI-powered solutions, including validation of agent behaviour, outputs, and workflows
• Build, manage, and develop a team of QA engineers, driving a strong quality-first culture across the organisation
• Establish and enforce quality gates within release processes, ensuring all deliverables meet defined standards
• Implement quality governance processes including defect management, root cause analysis, and continuous improvement
• Monitor and report on quality metrics, providing insights to stakeholders and driving data-led improvements
• Collaborate with engineering, product, and program teams to ensure testing is embedded early in development.

Your Profile:

• Proven experience in software quality assurance, including leadership of QA teams or functions
• Strong experience designing and implementing test strategies and automation frameworks
• Experience working with CI/CD pipelines and embedding automated testing into delivery workflows
• Understanding of testing approaches for modern applications, including APIs, microservices, and cloud-based platforms
• Experience with AI/ML systems or an understanding of the challenges of testing non-deterministic outputs and complex workflows
• Experience working in regulated or compliance-driven environments
• Strong communication and stakeholder management skills, with the ability to influence cross-functional teams

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